Refund and Returns Policy

Overview

This Refund and Returns Policy (“Policy”) explains the conditions under which driftshop (“we”, “us”, “our”) will accept returns, issue refunds, or provide exchanges for products purchased through https://www.driftshop.store (“Website”). By placing an order, you agree to comply with this Policy.

Eligibility for Returns

Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date.

Condition of Items

Returned items must be unused, in their original packaging, and in the same condition as when received. Items that are damaged, altered, or missing accessories are not eligible for return.

Return Process

Initiating a Return

To start a return, contact our support team at [email protected] with your order number and reason for the return. We will provide a Return Merchandise Authorization (RMA) number and instructions.

Shipping the Return

Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. Ship the item to the following address:

driftshop
3734 North 20th Boulevard
Portland, Oregon 97201
United States

Include the RMA number on the outside of the package.

Refunds

Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Non‑Refundable Fees

Shipping charges, customs duties, and any promotional discounts applied to the original order are non‑refundable.

Exchanges

If you receive a defective or incorrect product, we will replace it at no additional cost. Exchanges for size, color, or style are subject to availability and may require payment of the price difference.

Non‑Returnable Items

• Gift cards or digital download codes
• Personalized or custom‑made products
• Sale items marked as final sale

User Responsibilities

When returning a product, you agree to:

• Provide accurate order information and a valid RMA number.
• Package the item securely to prevent damage during transit.
• Use a trackable shipping method.
• Comply with all applicable customs and import regulations for international returns.

Contact Information

If you have questions about this Policy, please contact us:

• Email: [email protected]
• Phone: +1 (503) 310-1153
• Address: 3734 North 20th Boulevard, Portland, Oregon 97201, United States

Legal Disclaimer

This Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to modify this Policy at any time without prior notice. Continued use of the Website after changes constitutes acceptance of the revised Policy.